Frequently Asked Questions
1. Ordering & MOQ
Q: What is the minimum order quantity?问：最小起订量是多少？
MOQ: 50 pcs for small accessories (caps, filler necks, water flanges, welding materials, repair tools). 10 pcs for radiators and intercoolers. Sample orders welcome for evaluation.
起订量：小配件（盖子、加水口、水通、焊接材料、维修工具）50件。散热器和中冷器10件。欢迎样品试单。
Q: Can I mix different models in one order?问：一个订单可以混装不同型号吗？
Yes. We consolidate products across different categories into one shipment.
可以。我们将不同品类产品整合到一次出货中。
2. Customization & OEM
Q: Do you offer OEM/ODM services?问：提供OEM/ODM服务吗？
Yes. Through our partner factory network, we offer custom specifications, laser marking or spray printing on products, and custom color-printed packaging to your requirements.
是的。通过合作工厂网络，我们提供定制规格、产品激光或喷码打印、按客户要求定制彩色印刷包装。
Q: Can you print my logo on products?问：可以在产品上印我的Logo吗？
Yes — laser marking or spray printing available on products. Custom color-printed packaging also available.
可以——产品支持激光或喷码打印Logo，包装可按要求定制彩色印刷。
3. Samples
Q: Can I get samples before a bulk order?问：下单前可以拿样品吗？
Yes. Stock samples for popular models can be dispatched quickly. Custom samples require additional time.
可以。畅销型号的现货样品可快速发出。定制样品需要额外时间。
Q: Are samples free?问：样品免费吗？
Policies vary by product. Stock samples may be complimentary; shipping costs are typically covered by the buyer. Custom sample fees may be credited toward future orders.
政策因产品而异。现货样品可能免费，运费通常由买家承担。定制样品费可在后续订单中抵扣。
4. Payment
Q: What payment methods do you accept?问：接受哪些付款方式？
T/T bank transfer, L/C, Western Union, and PayPal for sample orders. Standard terms: 30% deposit, 70% before shipment.
T/T银行转账、L/C信用证、西联汇款，样品订单可用PayPal。标准: 30%定金，70%发货前。
5. Shipping
Q: What shipping methods are available?问：有哪些运输方式？
Sea freight (FCL/LCL), air freight, and international express (DHL/FedEx/UPS/TNT). We help choose the best option for your order and destination.
海运（整柜/拼箱）、空运和国际快递均可。我们帮您根据订单和目的地选择最佳方案。
Q: How long does delivery take?问：交货需要多长时间？
Stock items ship within days. Standard orders take several weeks. Custom/OEM takes longer. See our Shipping Policy for details.
现货数日内发出。标准订单数周。定制/OEM更久。详见运输政策页面。
6. Quality & Warranty
Q: How do you ensure quality?问：如何保证品质？
Multi-stage QC at partner factories: incoming material inspection, in-process checks, final QC before packaging, and pre-shipment sampling.
合作工厂多阶段质检：来料检验、过程抽检、包装前终检、出货前抽检。
Q: Do you offer warranty?问：有保修吗？
Yes. 1-year warranty on all products against defects in materials and workmanship. See Warranty & Quality page for full details.
是的。所有产品享有1年材料和工艺缺陷保修。详见质保与品质页面。
7. Technical
Q: How do I find the right part number?问：如何找到正确的零件号？
Search our
catalog by OEM number or vehicle model. Contact us with vehicle details if not found.
在
产品目录按OEM号或车型搜索。如找不到，提供车辆信息联系我们。